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Online payment is not yet available on ExpertyBD. Until online payment is enabled, new booking requests are paused: you can browse experts and services, and experts can apply and set up their profiles, but no booking can be requested or paid for.

You request a time with an expert for one of their services. The expert has 24 hours to accept or decline; a request that is not answered in time expires on its own. These deadlines never run past the appointment’s start.

Once the expert accepts, you have 60 minutes to pay (or until the appointment starts, if that is sooner). If you do not pay in time, the booking expires.

Your booking is confirmed only after ExpertyBD has verified your payment directly with the payment provider. Returning from the payment page is not proof of payment on its own.

For an in-person booking, the address is shared with the other person only once the booking is paid.

You can cancel your own booking before it starts while it is still a request, or after acceptance as long as it has not been paid. Once a payment is verified you cannot cancel it yourself; contact Support. See the Cancellation and Refund Policy.

After the appointment the expert reports that it took place, or you confirm it yourself. You have 72 hours from the expert’s report to confirm or to report a problem; if you do neither, the booking is completed automatically.

You can review a completed, paid booking within 30 days of its completion, rating it from 1 to 5. You can withdraw your review at any time; that is final. Administrators may hide reviews that break our rules.

The service is provided by the expert, not by ExpertyBD. Please check that the expert is right for your needs.