বাতিল ও ফেরত নীতি

Online payment is not yet available on ExpertyBD. Until online payment is enabled, new booking requests are paused: you can browse experts and services, and experts can apply and set up their profiles, but no booking can be requested or paid for.

Customers can cancel their own booking before it starts, while it is a request or after acceptance as long as it is unpaid. Experts decline requests, and can cancel an accepted booking before it starts as long as it is unpaid.

Nobody can cancel a booking after it has started, or a booking with a verified payment, by themselves. Contact Support instead.

A request the expert does not answer within 24 hours expires. An accepted booking that is not paid within 60 minutes (or before the start, if sooner) expires.

A full refund is owed when the service did not take place (a reported problem resolved as not delivered), or when a paid booking cannot go ahead as booked.

There are no partial refunds, cancellation fees or penalties. A completed booking cannot be refunded through self-service.

Refunds are recorded in ExpertyBD and then paid back by an administrator through the payment provider. They are not automatic, and they are marked complete only once the payment provider confirms them.