Dispute and Complaint Procedure

A customer can report a problem with a paid booking from the start of the appointment until 72 hours after the expert reports it as delivered. The booking is then held until an administrator resolves it.

An administrator decides either that the service was delivered (the booking completes) or that it was not (the booking is cancelled and a full refund is recorded). There is no automatic outcome for a contested booking.

Any other complaint, about an expert, a customer, a payment or ExpertyBD itself, can be raised as a Support ticket. You can follow the ticket and reply in your account.

Nothing in this procedure limits rights you have under the law.